Crunchyroll is a video streaming platform that has been around 14 years. Crunchyroll has over 1,000 shows, and delivers content to 70 million of registered users (3 million paying subscribers) worldwide. Paying subscribers can enjoy ad-free videos and watch simulcasts of new shows.
Not only does Crunchyroll provide access to the latest releases and extensive video library, they offers e-commerce service to users who are looking to purchase merchandise of their favorite shows and characters.
Problems fueling negative user experience
On a friday evening, I was on Crunchyroll searching for a new anime to watch. Casually browsing, I came across the alphabetical listing page which was painful to look at small details of content that were surrounded with noisy background. As I explored more of the platform, I found more problems.
- Outdated user interface
- Hard time reading the content
- Poor video streaming experience